FAQ

Orders and delivery

How long does order processing take?

Orders require 2 business days for processing after payment is confirmed. Weekends and public holidays are not counted as business days.

Do you ship internationally?

Yes. LabelPicks provides free tracked standard shipping worldwide. Available delivery services may vary by destination.

How long does delivery take?

Estimated standard delivery to the United States and Europe is 7-12 business days after dispatch. Including the 2-business-day processing time, the typical total time from confirmed payment to delivery is approximately 9-14 business days. Delivery times may vary because of customs clearance, carrier delays, holidays, weather or other conditions outside our control.

Do you offer express shipping?

Express shipping may be available for an additional fee. Contact us before ordering with the product link and destination postal code so we can confirm availability, cost and the estimated delivery time.

How can I track my order?

Tracking information will be provided after dispatch. Use the tracking number on our Track Order page to check the latest delivery status.

Will I need to pay customs duties or taxes?

For retail orders, LabelPicks covers standard shipping and applicable customs duties and import taxes. Customers pay only the product price shown at checkout, with no additional shipping or customs charges due at delivery. Wholesale and mixed orders follow the terms confirmed in the quotation.

Payment and returns

What payment methods do you accept?

We currently accept PayPal only. Any funding options displayed within PayPal are provided by PayPal and may vary by country, account and device.

What is your return policy?

Return requests are accepted within 14 calendar days after delivery. Submit a Return Request online before sending anything back. If you cannot use the form, WhatsApp support is available as a backup. Returned items must be in their original condition with the original packaging and accessories. See the Return & Refund Policy for complete conditions.

What should I do if there is a problem with my order?

Contact us as soon as possible and provide your order number. For a damaged, defective or incorrect item, include clear photos so we can review the issue.

Wholesale and mixed orders

Do you support wholesale or mixed orders?

Yes. LabelPicks supports retail, mixed and wholesale orders across shoes, apparel, bags and accessories.

How can I request bulk pricing?

Send the product names or links, sizes, quantities and destination country. We will check availability and provide a quote based on the request.

Is there a minimum wholesale order quantity?

Minimums may vary by product, size run and stock availability. Submit the details through our Wholesale Inquiry page.

Still need help?

Email support@labelpicks.com or use our Contact Us page. Include your order number when asking about an existing order.